Use the discount code "COLLECTME" at checkout to remove your delivery fees! Come collect at our unit in Paisley on the next available working Monday after you placed your order, anytime between 8am and 4pm. If you need to arrange a specific time or day, please contact us at firstname.lastname@example.org.
We send out single orders every working Monday by UK Mail Next Day Tracked, for delivery to you on Tuesday or Wednesday at the latest. Place your order by 12pm on Sunday if you want it to be despatched on the following Monday. This method avoids the risk of your order being held in UK Mail's depot over the weekend, causing it to spoil. We are only able to deliver to UK mainland for the moment. We cannot guarantee or specify a time of day in which the order should arrive, but you will receive a pre-delivery notification from UK Mail with your consignment number so ensure you give us the best email address to reach you with when ordering. Delivery will normally take no longer than 48 hours.
Delivery options and costs are calculated dynamically as you place your order and are displayed on the checkout page. Please keep in mind that you are buying a chilled, handmade product that is crafted to order just for you and that needs to be sent out to you in thermally insulated packaging to preserve freshness and ensure it gets to you in the best conditions possible.
- All orders up to 2kg are delivered at a flat rate of £3.99.
(Please note that £1 charge is added to every additional 2kg)
All orders are delivered every working Monday via UK Mail Next Day Tracked. Once your order has been dispatched, we cannot take responsibility in the unlikely event of delivery failures such as: late delivery, broken packages due to careless handling in transit, lost packages. Please make sure your email is correct upon ordering as you will receive a consignment number with which to track your parcel.
If you are not likely be at home to accept your delivery, to avoid disappointment please have your box shipped to your work location, to a family member or neighbour who is able to take it for you. If for some reason the address you provide us is wrong, or if your items are spoilt as a result of you being unable/not in to receive your package, unfortunately we cannot refund the purchase amount.
Please ensure that all items get to you at a temperature below 8ºC.
HELP US REDUCE OUR CARBON FOOTPRINT
We're committed to reducing the amount of packaging that goes to landfill. The boxes are entirely recyclable! Please reuse the ice packs for your next pic-nic and check out this link for some great ideas on what to do with bubble-wrap :)
Alternatively, many of our customers send their ice packs and bubble wrap back to us so that we can clean and reuse it. If you wish to help us maintain the re-use cycle, please return your non-recyclable packaging to us at: Unit 88F, Greenhill Road, Paisley, Renfrewshire, PA3 1RD. Once the packaging has reached the end of its useable life, we will send it to facilities that are able to process it to produce energy.